Shipping + Returns
Here's how shipping works here at Cat Pants Studio:
We ship orders once or twice a week, first class. So, depending on what day we ship and how close to Olympia, Washington you live, you can expect your order to arrive anytime between a couple of days and a week and a half.
If you need your order to arrive faster, you can, of course, email us and we will do our best to accommodate. If you need things REALLY FAST we can ship orders priority mail or overnight, and there will be additional shipping charges. Again, just email us.
We can ship internationally, and additional shipping charges will apply -- we will contact you after your order to let you know how much. Please note, all customs and any additional taxes will be the responsibility of the customer -- we do not collect VAT or duties. These are the responsibility of the purchaser even if you refuse the shipment upon delivery. We ship items its DDU "duties and taxes unpaid" and the purchaser is responsible for paying any taxes, duties and additional fees required for your package to clear customs. Also, we cannot assume responsibility for lost or stolen items once they are mailed, nor can we be responsible for the time it takes items to clear customs. We do not accept returns and exchanges on international orders.
Cards and posters get shipped in clear plastic sleeves inside stiff cardboard envelopes that you'd really have to work at to bend.
What if you get your cards or posters or bags and they've been mauled in transit? Just let us know right away, so we can make it right. We pack things carefully and we do what we can to ensure your stuff gets to you in pristine condition, but, well, stuff happens sometimes and we get that.
We do not offer exchanges on cards and posters. Exchanges may be made on project bags within 30 days of purchase with shipping paid by the purchaser. Item must be returned in unused and undamaged condition.
If you have any questions or troubles, please contact: firstname.lastname@example.org.